We have a 3-day exchange/return policy, which means you have 3 days after receiving your item to request a replacement or a return. For exchange/return, you can contact us at customercare.organicbharatbyhpw@gmail.com
OBBHPW will not accept return or refund requests after 3 days, which means if you want to return or replace product after 3 days of receiving your item. However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties.
Exchanges and Returns
To be eligible for an exchange/return, your item must be in the same condition that you received it, unused and in its original packaging. To complete your exchange/return, the invoice must be provided at the time of return pickup. Once used, products will be ineligible for exchange or return.
Exchanges/Returns are only allowed in the following unlikely cases:
• The product is damaged or if you received the wrong item.
• The product is not sealed properly at the time of delivery.
• The product has expired by the time of delivery.
If your return is accepted, we will pick up the item ordered from the same address, and you will be notified of the expected pick-up date.
In case of an exchange, the product will be delivered to you within 3-5 days after the return pick-up is done.
In case of any delivery related discrepancy, please reach out to us within 48 hours after the order been marked as delivered.
Note: In case of any quality issue, kindly contact us on +91 9988770663 or drop a mail to us at customercare.organicbharatbyhpw@gmail.com
In case of Damaged product
▪ OBBHPW needs to be notified of damaged product within 2 days from delivery date via email to customercare.organicbharatbyhpw@gmail.com
▪ In the email, order number, image of invoice, 1 outer box image, 2 clear images & we also need unboxing videos of damaged products to be sent.
▪ In case of multiple item shipments, only the affected product can be returned and replaced.
▪ We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.
▪ Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
In case of Missing product
▪ OBBHPW needs to be notified of missing product within 2 days from delivery date via email to customercare.organicbharatbyhpw@gmail.com
▪ In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box & unboxing video with all items received to be sent.
▪ We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product
▪ Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
In case of spoiled product
▪ OBBHPW needs to be notified of spoilage of product within 2 days from delivery date via email to customercare.organicbharatbyhpw@gmail.com
▪ In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared
▪ We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained
▪ We will work with you on providing an amicable solution.
▪ Product will be replaced after due investigation and diligence and we assure a fair outcome at all times.
▪ Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.
Cancellation:
• An order cancellation request will be accepted only if we have not yet shipped the product.
• If a cancellation request is accepted, you are entitled to get a refund of the entire amount.
• Organic Bharat by HPW reserves the right to cancel or refuse to accept any order placed for various reasons, including but not limited to the non-availability of stock, pricing errors, informational errors or problems identified with the personal/financial details provided by the customer.
Refunds:
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method. Please note that it generally takes around 5-7 days to reflect this amount.
You can always contact us for any return question at customercare.organicbharatbyhpw@gmail.com
